Slash commands, @mentions, and scheduled digests where your team already works.
Install the ServicePulse Slack app to query vendor status from chat, ask natural-language questions by @mentioning the bot, and deliver scheduled AI reports to any channel.
What you get
/servicepulse commands
Run /servicepulse status, incidents, or ping right from Slack — no context switch during an outage.
@mention the bot (natural language)
Ask “Is Stripe down?” or “What broke this week?” in a channel; the bot replies in-thread with live data and optional charts.
Scheduled AI reports
Send a recurring question — like a weekly vendor digest — to a Slack channel on the schedule you pick (Reports in the app).
Works with incoming webhooks
Keep a simple webhook for alert-only fan-out, or add the workspace app for interactive queries — many teams use both.
How it works
Connect Slack
In Account → Integrations, install the ServicePulse app to your workspace with OAuth.
Use slash commands
Type /servicepulse help for the full list. Status and incidents pull from your tracked vendors in real time.
@mention for deeper questions
Mention the bot with a question; it uses the same live-data assistant as the web app, including charts when useful.
Schedule digests
Under Reports, pick a channel, timezone, cadence, and prompt — we post the answer on schedule.
Common use cases
War-room channel
Pin /servicepulse status output next to your runbook during incidents so everyone sees the same vendor picture.
Leadership visibility
A Monday-morning scheduled report summarizing last week’s vendor incidents — no dashboard login required.
On-call triage
@mention the bot from mobile: “Any active incidents on my stack?” before you page someone out.
Frequently asked questions
Is the Slack app the same as a Slack webhook?
No. Incoming webhooks only receive outbound alerts from ServicePulse. The workspace app adds OAuth, slash commands, @mentions, and scheduled posts. See pricing for which plans include the full workspace app.
What plans include @mentions and scheduled reports?
Natural-language @mentions and scheduled AI reports use the same live-data assistant as the web app — check the pricing page for assistant and Slack workspace availability.
Can I restrict who runs commands?
Anyone in the workspace can use the bot once installed; pair with Slack’s own channel permissions if you need tighter control.
Bring vendor intelligence into Slack.
Start free. When you’re ready, upgrade for the full workspace app, commands, and AI in chat — details on pricing.