The right alert, to the right person, on the right channel — the moment something breaks.
ServicePulse supports Slack, Teams, Discord, PagerDuty, Google Chat, Zapier, Jira Automation, outbound webhooks, and email — all configurable per-incident type.
What you get
9 notification channels
Email, Slack, Microsoft Teams, Discord, PagerDuty, Google Chat, Zapier, Jira Automation, and outbound webhooks — plus the Slack workspace app for /servicepulse, @mentions, and scheduled channel digests (Team+).
Instant alerts on paid plans
Pro+ plans deliver alerts the moment a vendor declares an incident or a ping fails — not in a digest hours later.
Trigger control
For vendor incidents, choose which events fire which channels: new incident, resolved, worsened, or maintenance. All enabled channels receive ping failure alerts.
Subscriber notifications
Your customers can subscribe to your status page and receive email notifications when you post incidents or updates.
Outbound webhooks
Build custom integrations by sending incident payloads to any URL. Works with Zapier, n8n, or your own code.
How it works
Connect your channels
OAuth with Slack, add your Teams webhook, enter your PagerDuty routing key. Takes 2 minutes per channel.
Configure alert rules
For vendor incidents, choose which trigger types (new, resolved, worsened, maintenance) fire each channel. Ping failure alerts go to all enabled channels.
Alerts fire automatically
When an event triggers, ServicePulse sends the alert immediately — no manual intervention needed.
Close the loop
Recovery notifications go to the same channels automatically, so your team knows when things are back to normal.
Common use cases
On-call alerting
Route critical ping failures to PagerDuty to wake the right person. Vendor monitoring alerts can go to a Slack channel for awareness.
Customer communication
Status page subscribers get emailed automatically when you post an incident, update, or resolution.
Automation triggers
Use outbound webhooks or Zapier to trigger runbooks, create Jira tickets, or post to internal tools when incidents occur.
Frequently asked questions
Which channels are available on which plans?
Email and Teams/Discord: Pro+. Slack, PagerDuty, Google Chat, outbound webhooks, Jira, Zapier: Team+. See the pricing page for the full breakdown.
Can I send different alerts to different channels?
For vendor incidents, yes — each channel has trigger checkboxes (new incident, resolved, worsened, maintenance). Ping failure alerts go to all your enabled channels.
Do customers get notified automatically?
Yes — subscribers to your status page receive email notifications when you create, update, or resolve incidents.
Notifications & Alerting is included on every paid plan.
Start free. Upgrade when you need more.