What we're building
Public roadmap for ServicePulse. Have a request? Contact support.
Vendor Coverage
100+ pre-configured vendors
AWS, GCP, Azure, Stripe, GitHub, Vercel, Snowflake, and more.
Custom Atlassian Statuspage vendors
Add any vendor that uses Atlassian Statuspage.
Region/component filtering
For vendors with 50+ regions (Snowflake, AWS), select only the ones you care about.
Vendor uptime & SLA tracking
Per-vendor uptime % and SLA targets with a side-by-side comparison page across your whole stack.
Status.io vendor support
Catalog vendors on status.io (GitLab, Databricks, Neon, Docker Hub, ClickUp, and more) with full incident and component polling.
Expanded vendor catalog
Adding 200+ more vendors across SaaS, infrastructure, and fintech.
Status.io custom vendor auto-detection
Paste any status.io URL when adding a custom vendor — ServicePulse detects the page ID automatically.
Monitoring
HTTP endpoint monitoring
Ping your own URLs and alert on non-200 responses.
Heartbeat / dead-man monitors
Alert when a cron job or scheduled task stops checking in.
Database heartbeat scripts
Copy-paste scripts to monitor PostgreSQL, MySQL, Redis via heartbeat.
Ping alert thresholds
Configure how many consecutive failures before an alert fires. Prevents false alarms on transient blips.
Ping recovery alerts
Get notified when a monitor recovers — automatically closes the incident.
Monitor incident log
Per-monitor incident history with duration and cause, plus a 90-day uptime calendar.
Service dependency map
Live graph of your services and the vendors they depend on, with outage highlighting.
Blast radius view
See which services are affected when a vendor degrades — on Service Map and vendor pages.
SSL certificate expiry monitoring
HTTPS ping monitors check certificate expiry and alert before renewal deadlines.
Self-hosted monitoring agent
Open-source Python probe (integrations/probe) with Docker, pip, and Kubernetes CronJob docs. Polls private HTTP, databases (Postgres, MySQL, Snowflake, and more), and shell commands inside your VPC; heartbeats prove health to ServicePulse without app code changes.
Agent install UI & auto-updates
In-app probe install wizard on Ping monitors (Docker, pip, Kubernetes) with generated config. Automatic probe updates remain planned.
AWS PrivateLink support
Per-organization PrivateLink endpoint for enterprise customers who need all traffic to stay inside AWS.
Multi-step API checks
Chain HTTP requests to test end-to-end user flows.
Alerting
Email notifications (Pro+)
Get alerted on new incidents and resolutions.
Slack notifications (Team+)
Post alerts to a Slack channel.
Microsoft Teams (Pro+)
Post to a Teams channel via webhook.
PagerDuty (Team+)
Trigger PagerDuty incidents automatically.
Discord notifications (Pro+)
Post to a Discord server.
Outbound webhooks (Team+)
POST incident data to any URL when vendor or monitor status changes.
Google Chat, Zapier, Make, n8n & Jira (Team+)
First-class notification channels beyond webhooks — Google Chat cards, automation platforms, and Jira issue creation.
Slack workspace app (Team+)
Install the Slack app for /servicepulse commands, @mentions to the AI assistant, and scheduled channel digests.
Ping monitor alerts across all channels
Down and recovery alerts for your own HTTP monitors fire through the same channels as vendor alerts.
Per-incident alert deduplication
Skip repeat notifications for the same incident/channel and coalesce duplicate updates from a single vendor poll.
Multi-incident vendor deduplication
Collapse multiple new incidents from the same vendor poll into one alert, and skip follow-up new-incident noise on the same channel within 20 minutes. Configurable under Account → Notifications → Alert grouping.
Metrics
Response time tracking
Track HTTP response time for every vendor poll. View avg and p95 latency over 7/30/90 days.
Uptime charts with time-range toggle
Day-by-day uptime calendar on vendor pages, ping monitor pages, and your public status page. Toggle between 7, 30, and 90-day views.
Metrics on public status page (opt-in)
Opt individual vendor or ping monitor charts into your public status page. Visitors see uptime and response time history.
Datadog & New Relic alert ingestion
Receive Datadog and New Relic alert webhooks and push them into your incident pipeline.
Datadog & New Relic metric sources
Connect Datadog (OAuth) or New Relic API keys to pull response-time metrics into vendor dashboards (Account → Integrations).
APM time-series on vendor pages
Bucketed 90-day charts for each linked Datadog/New Relic metric source on vendor detail pages.
Full APM overlays on public status page
Opt-in external APM charts on your public status page alongside vendor uptime.
Pingdom & Librato metric import
Bring in metrics from additional observability tools beyond Datadog/NR.
Status Pages
Public status page
Share a public URL showing your service health.
Custom domains
Point status.yourcompany.com to your ServicePulse status page.
Embeddable widget / iframe
Embed a status badge on your own site.
Subscriber email notifications (Pro+)
Visitors subscribe to get emailed when your status changes.
Manual incident broadcasts
Post custom incident updates that get emailed to all confirmed subscribers.
Ping monitor → service link
Link a ping monitor to a status page service. If the monitor goes down, the service shows as major outage automatically.
Incidents API
POST incidents programmatically from Datadog, PagerDuty, or any HTTP tool. Bearer token auth.
Maintenance windows
Schedule planned maintenance, show it on your public page, and email subscribers before and when work starts.
Vendor maintenance → status page
When tracked vendors announce scheduled maintenance, get one-click suggestions to mirror it on your public status page.
Atlassian Statuspage migration
Import components, incident history, and subscribers from Statuspage via API. Statuspage-compatible REST endpoints help existing automation keep working.
Custom CSS (Business)
Full CSS control over your public status page.
RSS / Atom feed for subscribers
Public status pages publish an RSS feed at /s/yourslug/feed for subscribers and aggregators.
Teams & Organizations
Clerk Organizations foundation
Create orgs and invite teammates to share a stack.
Org audit log
Track who changed billing, integrations, and settings in your organization.
Role-based access control
Owner, Member, Developer, and Viewer roles in Postgres with org invites. Billing and audit log remain owner-only.
Audit log export
Download audit events as CSV or JSON from the API (Team+).
SSO / SAML (Organizations)
SAML 2.0 via Clerk Organizations — configure in Account → Organization → SSO. Works with Okta, Entra ID, Google Workspace SAML, and more.
Trust & Compliance
Subprocessor tracking
Mark vendors as subprocessors and publish a GDPR trust portal.
Data residency options
EU-only data storage for customers with GDPR hard requirements.
AI Features
AI incident summaries (Pro+)
Claude summarizes long incident threads into plain English.
Incident War Room (Team+)
Correlate multi-vendor outages, AI root-cause notes, dispatch chat, and postmortem drafts.
AI correlation hints
Surface likely related outages across vendors on the dashboard and in War Room.
Natural language alerting
"Alert me if Stripe has a payment incident that lasts more than 30 minutes." Rules parse vendor, keywords, duration, and severity under Account → Notifications.
Integrations
Notion connection
OAuth to Notion for runbook previews in-app and pushing postmortems or summaries to a Notion page.
GitHub Repo Analyzer (Pro+)
Point at a repo to discover third-party dependencies and vendors you should track.
Diagram Analyzer (Pro+)
Upload an architecture diagram to detect external vendors and services.
Integration connection registry (Business)
Named GitHub repos, Dagster deployments, MCP servers, and other connections for War Room dispatch.
Workflow platform connections
n8n, Kestra, ZenML, Argo Workflows, AWS Step Functions — execution triage, Push templates, and War Room remediation.
ServicePulse Managed Cloud Proxy
Hosted GCP/Azure/Step Functions executions proxy at /api/cloud-proxy/{token} — no Cloud Run or Lambda required.
Workflow failure → status page
Opt-in per connection: failed workflow executions auto-open incidents on linked status page services.
dbt Cloud setup wizard
In-app wizard for dbt Cloud connection, Push webhook, watchedVendorSlugs, and War Room tools.
Ask AI connection tools (Business)
Global assistant calls the same live connection tool catalog as War Room Dispatch.
Push endpoint templates
One-click rule packs for Vercel, Dagster, n8n, Kestra, Temporal, and more.
Additional ticketing & docs tools
Deeper two-way sync with Linear, Asana, Confluence, and similar systems.
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