ServicePulse

Privacy Policy

Last updated: March 2026

ServicePulse (“we”, “our”, “us”) operates the servicepulse.dev website and application (the “Service”). This policy explains what information we collect, how we use it, and your rights.

Information we collect

  • Account information: Name, email address, and profile photo via Clerk authentication (Google, GitHub, or email/password).
  • Usage data: Which vendors you track, your status page configuration, notification preferences, and feature usage patterns.
  • Repo analysis inputs (optional): If you use the GitHub Repo Analyzer, we fetch a small subset of public repository files from GitHub (based on the URL you provide) and send extracted snippets to Anthropic to generate recommendations. We do not store raw repository contents for this feature by default.
  • Billing information: Processed by Stripe. We never store raw payment card numbers.
  • Log data: IP addresses, browser type, and pages visited, retained for up to 90 days for security and debugging purposes.

How we use your information

  • To provide and operate the Service (vendor monitoring, alerts, status pages).
  • To send transactional emails (incident alerts, billing receipts, email verification).
  • To improve the product and fix bugs.
  • To comply with legal obligations.

We do not sell your personal data to third parties. We do not use your data to train AI models.

Third-party services

We use the following sub-processors to operate the Service. You can view the live status of our infrastructure on our system status page.

  • Clerk — Authentication (United States)
  • Vercel — Hosting and deployment (United States)
  • Neon — Database (United States)
  • Stripe — Payment processing (United States)
  • Resend — Transactional email (United States)
  • Anthropic — AI incident summaries (United States)

Data retention

We retain your account data for as long as your account is active. You may delete your account at any time from Settings → Danger Zone, which permanently removes all your data. Incident and status history is retained according to your plan tier (7 days on Free, up to 1 year on Team/Business).

Cookies

We use session cookies for authentication. If you use the secure status page tier, a signed cookie is set to remember your authenticated session (7-day expiry). We do not use advertising or tracking cookies.

Your rights

You have the right to access, correct, or delete your personal data at any time. You may also request a data export or object to certain processing. To exercise these rights, contact us at [email protected].

Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Continued use of ServicePulse after changes constitutes acceptance.

Contact

Questions? Email us at [email protected].