Turn vendor contracts into automatic breach detection — and ready-to-send credit claims.
Upload your vendor SLA contracts and ServicePulse extracts uptime targets, claim windows, and credit terms. When a vendor breaches, you get alerted, a deadline countdown, and a draft email to file your claim.
What you get
AI contract extraction
Upload a PDF or paste contract text. Claude extracts uptime %, measurement windows, claim deadlines, credit tiers, exclusions, and effective dates.
Automatic breach detection
ServicePulse compares live vendor uptime against your contract targets after every poll. See ok, at-risk, and breached status — with projected breach time.
Claim workflow built in
Open a claim when a vendor breaches. Track filing deadlines with 14/7/1-day reminders. Mark filed, resolved, or expired — all in one dashboard.
Ready-to-send claim emails
Get a pre-written vendor credit request with subject line, breach evidence, and contract references — copy, paste, and send.
Contract source integrations
On Business plans, import contracts from Google Drive, Dropbox, or CommonPaper — so SLA terms stay synced with where your legal team stores them.
SLA reports for renewals
Export breach history as CSV or JSON before vendor renewal conversations. Know exactly how each vendor performed against what they promised.
How it works
Upload or connect contracts
Add SLA contracts manually, upload PDFs, or connect Google Drive / Dropbox / CommonPaper on Business plans.
AI extracts the terms
Uptime targets, windows, claim deadlines, and credit tiers are parsed automatically. Review and confirm before they go live.
We track compliance continuously
Every vendor poll updates SLA window status. Maintenance exclusions are respected. You see at-risk before breach when possible.
File claims before deadlines expire
When breached, open a claim, get your draft email, and track the filing window. Reminders make sure you don't miss vendor credit windows.
Common use cases
Snowflake or AWS renewal prep
Pull a quarter of breach data and uptime history before your annual review. Negotiate from evidence, not memory.
Finance team vendor credits
When Datadog misses their SLA, your platform team gets the alert — and finance gets a draft credit request email the same day.
Procurement compliance
Prove you're actively monitoring vendor SLAs — not just tracking uptime in a spreadsheet nobody updates.
Frequently asked questions
Which plans include SLA tracking and claims?
SLA intelligence and breach claims are on Pro and above. Contract upload with AI extraction and source integrations are on Business. See pricing for details.
How accurate is contract extraction?
AI extraction gives you a strong first pass — always review extracted terms before they drive alerts. You can edit any field manually.
Do you file claims automatically?
No — we prepare the evidence and draft email. You send it to your vendor. Claim deadlines and reminders keep you on track.
SLA Contracts & Claims is included on every paid plan.
Start free. Upgrade when you need more.