Ask why things broke. Get answers — not more dashboards to dig through.
The ServicePulse AI assistant has live access to your vendor incidents, ping results, push events, and metrics. Ask it anything and get a plain-English answer in seconds.
What you get
Live data access
Unlike generic AI, the assistant can query your actual incidents, ping results, push events, and vendor statuses — not just documentation.
Root-cause timeline analysis
Ask what happened in a time window and get a unified timeline of vendor changes, ping failures, and push events — sorted by time, with correlations highlighted.
Plain-English incident summaries
Every incident gets an AI-generated summary: what happened, which components were affected, and how long it lasted.
Charts and tables on demand
Ask "show me uptime by vendor this month" and get a bar chart. Ask about trends and get a line chart. The assistant renders visual answers.
Follow-up awareness
The assistant suggests relevant follow-up questions based on what you just asked, so you keep drilling down without having to think of the right question.
How it works
Open the assistant
Click the assistant icon in the app (Team+ plans). It lives in a side panel and is available on every page.
Ask anything
Try "What vendors had incidents last week?" or "Why did things go wrong yesterday at 5pm?" or "Show me uptime trends for Stripe."
Get a structured answer
The assistant queries your live data, formats the answer with tables or charts where useful, and explains what it found.
Dig deeper
Follow-up chips suggest the next logical question. Keep drilling into root causes without losing your thread.
Common use cases
Post-incident review
"What vendors had incidents last Thursday, and did any of them overlap with our deploy window?" One question, one answer.
On-call triage
"What changed in the last 2 hours?" Get a timeline of every vendor status change, ping failure, and push event in chronological order.
Vendor SLA review prep
"What was Snowflake's uptime last quarter?" Get the number, plus a breakdown of every incident and its duration.
Frequently asked questions
Which plans include the AI assistant?
The AI assistant is available on Team and Business plans. Pro plans include AI incident summaries but not the live-data assistant.
What data can the assistant access?
Your tracked vendor statuses, incidents, ping results, push events, and metric sources. It cannot access your source code or external systems you haven't connected.
Is my data used to train AI models?
No. Your data is used only to answer your questions and is never used to train models.
AI Assistant is included on every paid plan.
Start free. Upgrade when you need more.